Privacy Notice

Singula (hereinafter "Singula" or "the Data Controller"), with domicile in Mexico City, Mexico, is responsible for the processing of your personal data in accordance with Mexico's Federal Law for the Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations.

Contact email: [email protected]

Singula may collect and process the following categories of personal data:

• Identification data: full name, CURP, RFC, NSS, date of birth, nationality, gender.
• Biometric data: facial photograph, selfie for liveness detection.
• Contact data: email address, phone number, physical address.
• Employment and financial data: employer information, payroll receipts, bank statements, when applicable.
• Browsing and usage data: IP address, browser type, pages visited, interaction with the platform.

Primary purposes (necessary for the service):

• Identity verification and biometric validation.
• Validation against official government sources (RENAPO, SAT, IMSS).
• Judicial and criminal background checks.
• Fraud prevention and anti-money laundering (AML) screening.
• Blacklist and international sanctions list screening (OFAC, EU, UN, UK).
• Compliance with legal and regulatory obligations.

Secondary purposes (not necessary, you may opt out):

• Service improvement and platform optimization.
• Statistical analysis and usage trends.
• Commercial communications about new products and services.

If you do not wish your data to be used for secondary purposes, you may send your request to [email protected].

Singula may transfer your personal data to the following third parties:

• Competent authorities when required by law or judicial order.
• Infrastructure service providers operating under confidentiality agreements and appropriate data processing contracts.
• Official government sources for identity validation purposes (RENAPO, SAT, IMSS).

We do not sell your personal data to third parties under any circumstances.

You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO rights). You may also limit the use or disclosure of your data, or revoke consent previously granted.

To exercise these rights, please send your request to:

[email protected]

Your request must include:

• Your full name and contact information for receiving responses.
• A clear description of the personal data involved and the right you wish to exercise.
• Documents proving your identity (official ID).
• Any other document that supports your request.

We will respond within a maximum of 20 business days from the date we receive your complete request. If applicable, data will be made available within 15 business days following the notification of the response.

We use cookies and similar technologies to improve the user experience, analyze platform usage, and ensure service security.

For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

Singula implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. These measures include:

• Encryption in transit (TLS 1.2+) and at rest (AES-256).
• Role-based access controls following the principle of least privilege.
• Continuous infrastructure monitoring and anomaly detection.
• Documented incident response procedures.
• Regular security audits and vulnerability assessments.

We reserve the right to modify this privacy notice at any time. Any changes will be made available through our website. Continued use of the platform after any change constitutes your acceptance of the updated privacy notice.

For any inquiries regarding this privacy notice or the processing of your personal data:

By using Singula's services, you acknowledge and consent to the processing of your personal data as described in this privacy notice. If you do not agree with the terms of this notice, please refrain from using the platform.